Returns & Refunds
Returns & Refunds
We want you to love your Wear Pilates pieces. Every item is made to order just for you, so we handle returns a little differently than a traditional retailer. Here's how it works.
Damaged, defective, or wrong items
If your order arrives damaged, misprinted, or you received the wrong item, we'll make it right. Contact us within 30 days of delivery through our Contact page and include:
- Your order number
- Clear photos showing the issue (if several items are affected, please include one photo with all of them together)
Once we verify the issue, we'll send a free replacement or issue a refund. In most cases you won't need to send anything back, but we may request additional photos or the return of the item before approving a claim.
Sizing & fit
Because each piece is made to order, we can't accept returns or exchanges for sizing. Small variations from the size chart are a normal part of the made-to-order process and are not considered defects. Please check the size chart on each product page before ordering. If you're unsure, reach out and we'll help you find your fit.
Change of mind
As each item is produced on demand, we're unable to accept returns for change of mind.
Order changes & cancellations
Need to change or cancel an order? Contact us within 12 hours of purchase and we'll do our best before your item enters production. Once production begins, changes and cancellations are no longer possible.
Lost or stolen packages
Delivery issues, including packages marked as delivered that you can't find, are covered in our Shipping Policy.
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the credit.
Questions?
If something isn't right with your order, please contact us through our Contact page before reaching out to your bank. We reply within 1–2 business days and can usually resolve things quickly.