Returns & Refunds

Returns & Refunds

We want you to love your Wear Pilates pieces. Because our products are made to order especially for you, we handle returns a little differently than a traditional retailer — please read the details below.

Damaged, defective, or wrong items

If your order arrives damaged, misprinted, or you received the wrong item, we will make it right at no cost to you. Contact us within 30 days of delivery through our Contact page with your order number and a clear photo of the issue. We will send a free replacement or issue a full refund — no need to return the original item.

Sizing & fit

Every product page includes fit guidance. Because items are custom-made, we are unable to accept returns for the wrong size ordered, but we will always help you find the right fit before you buy — just reach out. If a garment does not match the published measurements, treat it as a defect above and we will replace it.

Change of mind

As each item is produced on demand, we are generally unable to accept returns for buyer’s remorse. If something is wrong with your order, please contact us — we want you to be happy.

Refund processing

Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the credit.

Order changes & cancellations

Need to change or cancel an order? Contact us within 12 hours of purchase and we’ll do our best before the item enters production. Once production begins, changes are no longer possible.

Contact

Questions about a return? Reach us through our Contact page and we’ll reply within 1–2 business days.